Shipping Policy
- Order Processing: We process all orders within 1–3 business days after payment is confirmed.
- Delivery Time: Standard delivery usually takes 7–21 business days, depending on your location and the shipping method chosen.
- Tracking: When your order ships, you’ll receive an email with tracking details (when available).
- Delays: While we work hard to deliver on time, unexpected events like carrier issues or customs delays may affect shipping times. If a significant delay occurs, we’ll let you know as soon as possible.
Return & Refund Policy
- Eligibility: You can request a return within 12 days of delivery. Items must be unused, unworn, undamaged, and include all original tags and packaging.
- Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 5 days of receiving it and include photos so we can resolve the issue quickly.
- How to Return: Email us at support@mastercheftools.net with your order number and the reason for return.
- We’ll provide you with the return address and instructions.
- Once we receive and inspect the returned item, we’ll process your refund promptly.
- Refund Method: Refunds will be issued to your original payment method after the returned item is approved.
- Return Shipping Costs: If the item is defective, damaged, or incorrect, we’ll provide a prepaid return label at no cost to you.
- For other returns, customers are responsible for return shipping.”